Terms of service

Introduction

These terms and conditions apply to all purchases made on petmedsexpress.co.uk, operated by Pet Meds Express. By placing an order, you agree to these terms.

Our Details

Pet Meds Express is a UK-registered retailer of veterinary medicines, authorised as an SQP (Suitably Qualified Person) retailer for Companion Animals. We are registered with the Veterinary Medicines Directorate (VMD).

Placing an Order

All orders are subject to availability and acceptance. We reserve the right to cancel any order and issue a full refund if we are unable to fulfil it. You will receive an email confirmation once your order has been accepted.

Pricing

All prices are shown in GBP and include VAT where applicable. We reserve the right to change prices at any time. The price you pay is the price shown at the time of placing your order.

Delivery

Free Royal Mail Tracked 48 delivery on orders £49 and over. Orders under £49 are charged £3.49. Next Day Tracked 24 is available for £4.99. Orders placed before 2pm Monday to Friday are dispatched the same day. Full details are in our Shipping Policy.

Returns & Refunds

You have 14 days from delivery to return an unwanted item in its original, unopened condition. Veterinary medicines cannot be returned once dispatched unless faulty or damaged. Damaged items must be reported within 48 hours of delivery. Faulty items are covered for 30 days under the UK Consumer Rights Act 2015. Full details are in our Returns Policy.

Veterinary Medicines

We supply NFA-VPS and POM-VPS classified veterinary medicines only. We do not supply POM-V medicines, which require a veterinary prescription. All NFA-VPS and POM-VPS supplies are made by or under the supervision of our SQP. By purchasing these products, you confirm that the information you provide about your animal is accurate.

Limitation of Liability

Our liability is limited to the value of your order. We are not liable for any indirect or consequential loss arising from the use of products purchased on this site. Nothing in these terms affects your statutory rights under UK consumer law.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

Phone: 07811 143457
Email: orders@petmedsexpress.co.uk
Hours: Monday to Friday, 11am to 3pm