Refund policy
We want you to be completely happy with your order. If something is not right, please contact us within the timeframes below and we will do our best to help.
General Returns
You have 14 days from the date of delivery to return an unwanted item, provided it is unused, unopened, and in its original packaging. Return postage is the responsibility of the customer unless the item is faulty or damaged.
Veterinary Medicines
For safety and legal reasons, we are unable to accept returns of veterinary medicines once they have left our premises, unless the product is faulty or damaged on arrival. This applies to all NFA-VPS, POM-VPS, and AVM-GSL medicines.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you.
Faulty Products
If a product develops a fault within 30 days of delivery, you are entitled to a full refund or replacement under the UK Consumer Rights Act 2015. Please contact us with your order details and a description of the fault.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5 to 7 working days. Refunds are made to your original payment method. If the return is due to our error or a faulty item, we will also refund your original delivery charge.
Return Address
Pet Meds Express Returns
Please email us at orders@petmedsexpress.co.uk or call 07811 143457 before returning any item and we will provide the return address and instructions.
Contact Us
Phone: 07811 143457
Email: orders@petmedsexpress.co.uk
Hours: Monday to Friday, 11am to 3pm
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